Privacy policy

  1. COLLECTING PERSONAL INFORMATION
    When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We refer to any information that can uniquely identify an individual as “Personal Information”.
    • Device Information: Collected automatically via cookies and pixels. Includes web browser version, IP address, time zone, and how you interact with the Site. Shared with our processor, Shopify.
    • Order Information: Collected from you to fulfill our contract. Includes name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Shared with Shopify and our shipping fulfillment partners.
    • Identity Verification Information (Jotform): To ensure the safety of our customers and prevent fraudulent transactions (specifically for high-value wig orders), we may collect a copy of your government-issued photo ID.
    • Source: Collected via a secure third-party form (Jotform).
    • Purpose: Fraud prevention, age verification, and security.
    • Storage: This information is used strictly for verification purposes and is handled with high levels of security.
    2. SHARING PERSONAL INFORMATION
    We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.
    • Shopify: We use Shopify to power our online store. Read more here (https://www.shopify.com/legal/privacy).
    • Jotform: We use Jotform to securely collect identity verification documents.
    • Compliance: We may share information to comply with applicable laws, respond to subpoenas, or protect our rights.
    3. BEHAVIOURAL ADVERTISING
    We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.
    • Google Analytics: Used to understand how customers use the Site. Opt-out here (https://tools.google.com/dlpage/gaoptout).
    • Opt-Out: You can opt out of targeted ads via Facebook (https://www.facebook.com/settings/?tab=ads) or Google (https://www.google.com/settings/ads/anonymous).
    4. YOUR RIGHTS (CCPA/GDPR)
    • Residents of the United States: Depending on your state (such as California), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.
    • Verification: To protect your privacy, we may require you to verify your identity before responding to such requests.
    5. COOKIES
    We use cookies to optimize your experience, remember your cart, and analyze site performance. You can manage cookies through your browser settings, though removing them may impact your experience on our Site.
    6. CONTACT
    For more information about our privacy practices, or if you would like to make a complaint, please contact us by e-mail at [Insert Your Business Email Here] or by mail using the details provided below:
    Zikannli LLC 414 Gerard Avenue
    Bronx, NY 10451
    United States